Your bill explained

Watch our new video to help you understand your payments, bills, allowance and more!

Click play below to get started, or choose a topic below.

Take a look at our interactive guide to see what each part of your bill means.

View your Tesco Mobile bill

You’ll get a text or email from us each month when your bill is ready, depending on which method you’ve chosen. Although we don’t send paper bills, all our online bills come in a print-friendly format.

• Download the Tesco Mobile app
• or log into My Account and go to Bill
  

Once your bill is produced it will show your tariff charges along with the cost of any usage outside of your allowances.

Your tariff is the cost of your usage and phone. If you’re on our Anytime Upgrade tariff you may have two tariff costs; one for the usage and one for the credit agreement.

Understanding your first bill

When you take out a contract with us, your first month’s payment is taken at the time of your order. We’ll show this payment on your first bill under ‘Payments received’.

Your first bill will show two charges – charges from the date you took out your contract to the day before your bill date, and charges in advance from your bill date to the day before your next bill date. If you’ve brought your number with you, these charges may show against the number you were given when you joined us.

You’ll pay the amount that’s shown next to ‘Amount due’. Just under this, you’ll see the date we’ll take your payment from your chosen payment method.

To make sure you get the full benefit of your first month’s allowances, we’ll automatically roll over anything that’s left at the end of your first month with us, so you can use this in your second month.

Change the format of your bills

If you'd like to view your bill as a summary, itemised or VAT invoice, you'll need to:

1. Log into My Account
2. Go to Bill
3. Click on the blue button arrow on a bill month
4. Scroll down and click Download bill
5. Select from the bill format drop down menu

How to view your credit agreement and annual statement

It’s easy to view your credit agreement and annual statement:

1. Log into My Account.
2. Go to Manage account
3. Select Your Credit Agreement and tariff info
4. Here, you’ll find the credit agreement, statement to date, annual statement, what you’ve paid and outstanding balance for all the numbers on your account
5. Scroll to the number you want
6. On the drop-down, choose the document you want to view
7. Hit View

Your final bill

This is the last bill you’ll get from us and includes all costs right up until your last day with us. If you decide to leave Tesco Mobile before your contract ends, you’ll also have to pay an early termination charge, which is shown on your final bill. If you’re an Anytime Upgrade Flex customer and decide to leave Tesco Mobile before your phone contract ends, in addition to the usage for the month that you’re in, you will need to pay the following in relation to your phone credit agreement:

• If you cancel your usage contract before the end of month 24, you will have to pay off the remaining balance of your mobile handset credit agreement in full at the point you cancel your usage contract;
• If your credit agreement is longer than 24 months and you cancel your usage contract after the end of month 24 you can continue to pay your credit agreement balance monthly until you have paid the balance in full

Any usage you make during the 30-day notice period will be included in your final bill. If you go over your allowances during this time, you’ll be charged standard rates.

Please don’t cancel your Direct Debit until the final bill has been paid. If your account is in credit, we’ll use those details to refund you.